Can't scroll in Samsung Email app

[paulpaul]

S24 Ultra native Email app scrolling problem. Version 6.2.06.0

Everything was working a couple weeks ago in the Samsung Email app (not Gmail, not Outlook) but now I cannot scroll in an email when composing. It does scroll, but as soon as I take my finger off it automatically bounces back to where I was before. Really irritating.

I did clear the cache (Does that ever actually solve anything?) Nothing changed.

Anyone have this same problem?

/paul

[Lindsayab]

Seems this needs to be done every few days, so still annoying and an issue Samsung needs to deal with.

[paulpaul]

Must be AI. I posted the app version and my Samsung is set to automatically update. Everything is the latest.

[paulpaul]

Yes, the problem is unique to the Samsung email app.

[KennyFamous]

I am also having the same issue on Galaxy Z Fold 7. Tried clearing the cache but dont want to re-install as it dumps all the data and is a pain to restore.

[Yousuf-Marfani]

Try the solution in this thread it will surely work!! :)

https://eu.community.samsung.com/t5/galaxy-s23-series/email-scroll-lock/td-p/13463765

[Ray1]

Your version of the Email app is the most recent

Since you say it is happening when you are composing possibly check your keyboard settings to see if there is something in there that is causing this to happen

[paulpaul]

You're joking right?

[Ray1]

No I am not joking

[KennyFamous]

Then all of us have the same keyboard settings... also, the issue persists when the keyboard is minimized.

[KennyFamous]

I also reported this to Samsung customer service to hopefully add to the priority of them developing a fix. Customer service said to use the provider tools for now.