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11-23-2020 09:35 AM in
Galaxy S- Mark as New
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11-23-2020 11:07 AM in
Galaxy S- Mark as New
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11-23-2020 11:21 AM in
Galaxy SHi Perrier,
Please perform the Mic test on your phone using the Samsung members app and get back to us with the results.
Open the Samsung members app> Tap on GetHelp option> Select Interactive checks> Check the Mic option.
Then restart your device once and check if it works.
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12-02-2020 03:52 PM in
Galaxy S- Mark as New
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12-02-2020 07:11 PM in
Galaxy SHey Perrier,
Great to know that both the devices are working fine now. I suggest you to follow the steps from the below link to generate the error report from the Samsung Members app so that our team can review the Log Files and will get back to you. In step 5, please select the "Application" category. In step 6, Please check "send the system log data".
Here is the link: https://www.samsung.com/ca/support/mobile-devices/samsung-members-how-to-submit-an-error-report/
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07-12-2021 12:39 AM in
Galaxy SYou home aad