Cant update

[chaewonnn]

I CAN'T UPDATE MY PHONE IN ANDROID 13 

I have Samsung Galaxy a20s

[TeamGalaxyRene]

Hello chaewonnn,

Thanks for your inquiry, here.

Samsung is committed to delivering 3 major OS updates and 4 years of Android Security Patches. Samsung Galaxy A20s was released in October 2019 with Android 9.0 Pie and later received 2 major OS updates; Android 10, and 11.

It is with regret that there is no official announcement on any particular release date for next Android updates for Samsung Galaxy A20s, as of the moment.

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.