Contacts going to trash

[will57]

Hi, has anyone experienced contacts going to trash automatically? Even after restoring from trash, i notice contacts go back to trash.

[Nylah]

Hi, we would like to suggest you to perform the following troubleshooting steps:

Step 1. We shall perform soft reset on your device and no data will effected in this process. Here is the procedure to follow: press and hold power button + volume down button at the same time for at least 10-15 seconds to restart the device.

Step 2 : Clear individual Cached Data Settings > Apps > Contacts > Storage > Clear Cache.

Step 3 : Software Update Kindly check for any new software update on your device.

If you find any difficulties get back to us, we are here to help you.

[will57]

Hi Nylah, thanks for responding. After doing the steps, it still moves the contacts to the trash.

[RedDogRabbit]

Are you using WhatsApp by any chance? 

Another member here reported an issue regarding WhatsApp & it being possibly responsible for the contacts being moved trash? 

Yeah, none of the Moderators suggestions were going to fix anything. 

[h0h0h0]

But they try.lol

[RedDogRabbit]

And occasionally, very trying 🙄😁

[will57]

i do have whatsapp, but i dont think thats the issue. I tried stopping the sync function, and the contacts stop moving to trash as well. Must be an issue with the sync software? Or google?

[Nylah]

Hi, just to confirm is your issue is resolved after performing the above steps?

[will57]

Problem is, if i stop syncing, it wont update my information across. Is that the only way to resolve this?