Globe (dealer) did not perform the basic phone diagnostics when it handed me over my new S23 Ultra last March 11. I've been using it on dark mode since Day 1, and only found out of the dead pixel on the display last night when I disabled dark mode. My phone is already with the Samsung service center. Lesson? It's important to ask your carrier or any dealer to do phone diagnostics before you take home your new phone.
D na ako ngtataka why globe dealer doesnt perform the basic phone diagnos,actualy lack of information sila, pero kpag plan na ang iniinquire mo ang bibilis pra mkaavail k
We are sorry about your unpleasant experience with a phone dealer, who forgot to perform basic diagnostic services that may help in finding the dead pixels on your new Samsung Galaxy S23 Ultra upon purchase, and we apologize for the inconvenience it caused you.
I really understand why you are feeling disappointed right now; if it happens to me, I will feel the same. But don't you worry; it is now being serviced by our competent Samsung team and will be restored to optimum performance.
Also, I really appreciate your feedback and input here. Without this, we will not be improving our service to you.
For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.
Thanks, Rene. I hope Samsung replaces my S23 Ultra because it's just 8-day old. It's gonna be frustrating if you will open it up and just replace the screen. I should've bought a refurbished phone if that's the way Samsung will take. It's a flagship phone so my expectations are high.
No worries; if the Service Team finds out that its a factory defect, then your wish will be granted. You may follow up with the Samsung Authorized Service Service within the agreed time frame.
