We are sorry about your unpleasant experience with a phone dealer, who forgot to perform basic diagnostic services that may help in finding the dead pixels on your new Samsung Galaxy S23 Ultra upon purchase, and we apologize for the inconvenience it caused you.
I really understand why you are feeling disappointed right now; if it happens to me, I will feel the same. But don't you worry; it is now being serviced by our competent Samsung team and will be restored to optimum performance.
Also, I really appreciate your feedback and input here. Without this, we will not be improving our service to you.
For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.
No worries; if the Service Team finds out that its a factory defect, then your wish will be granted. You may follow up with the Samsung Authorized Service Service within the agreed time frame.