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01-20-2021 02:02 PM in
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01-20-2021 02:12 PM in
Galaxy SHi Crissyxox, If you have lost your phone, you can pinpoint its whereabouts using Find My Mobile. Navigate to the Find My Mobile website. Select Sign in, and then enter your Samsung account credentials. It needs to be the same Samsung account associated with the phone. Or, it must be an account that is assigned as a guardian. Next, select SIGN IN.
If the device is turned on and is connected to either Wi-Fi or mobile data, its last known location will appear on a map. If you have more than one device connected to the Samsung account, all of the devices will appear on the left side. Select the name of your desired device to see its location.
If you think you left your device in a moving vehicle, such as a bus or train, or if you think it was possibly stolen, you can get frequent updates about its location. Find My Mobile Track location feature will send you updates every 15 minutes with the device's latest location.
From the Find My Mobile menu, select Track location on the right side. Select Start, and Find My Mobile will begin sending you location updates. If you no longer want to receive updates, simply select Stop.
Warning: If you are using Find My Mobile to locate a stolen phone, do not go directly to the location on the map. Inform the authorities and let them retrieve it for you. Find My Mobile is not available on certain carriers.