Hi, we sincerely apologize for the inconvenience caused to you. We request you to provide us the details, so that we will forward the issue it to the concerned team.
Please check the direct message by following the below instructions and reply to us with the requested information.
Log in to the web version of Samsung Members community Canada
(Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community ) and click on the Message icon at the top right (Samsung Members) >> Inbox >> Reply to the DM (Direct Message).
Viewing your Direct messages Inbox from your device.
- On the Members app go to the Community tab.
- Click on your profile picture and username.
- Click on Direct message.
That is not how warranties work.
If you bought a new car last May, and the engine was replaced at some point, and you still had engine problems, there's no way that you would ever get a newer model of the car you purchased.. The manufacturer's warranty is not a replacement of a car or phone, it's a warranty to repair.
Don't know what you're smoking, but a free upgrade is not reasonable, and never going to happen.
The best response that you'll likely get here, is to refer you to Samsung Chat support, or direct you to a Samsung Service Centre.
No one from Samsung here, is going to ever going to replace your device, and not a chance of giving you an upgraded device.
Oh, and it's not a "brand new" anything, it's getting close to a year old!