I bought this S22+ brand new from Samsung in May 2022 to replace my galaxy s9. As soon as I started using the device, I started having issues calling and receiving calls. Despite that, I thought it was an issue with my SIM card. I changed it 6 times to no avail. Travelled around the globe to India and England. The calling wouldn't work, not with a Canadian sim or a local one. People were having issues hearing me, and I kept having my calls cut off. In Edinburgh, I tried visiting the Samsung store, but the staff were reluctant to even do an analysis of my phone. Here in Toronto, I went to the store multiple times, but I always backed off because of the extensive line. One day, I started having bad issues, so I reluctantly waited for my turn at the store. Someone helped me out and finally told me my motherboard is fried. I gave him my phone UNLOCKED. Even after replacing it there are the same issues as before. Even though it is "fixed" I am still unsatisfied. Since the start, no one believed that I had issues with the phone. I was told there were issues with my provider, or the SIM card. But a faulty motherboard? That is the brain of the phone. You can't just replace that. It should be replaced! I'm sick of this, and have lost so much data switching to and back devices while awaiting repairs. We have everything Samsung here. Appliances, TVs, and everyone in the family has a Samsung. In fact, I just bought my wife and mother the S21! I have 3 other S9s to replace, and I am seriously considering a different brand. If you decide to replace this S22, give me an S23, I dont want to have 2 months of warranty left on the new device just for that to have the same frustrating issues. A customer like myself should be entitled to an upgrade, not a replacement of the motherboard!!
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Hi, to clarify, I can provide the repair forms showing that this phone was faulty. The warranty will end in 2 months, and if I have the same issues again, which I didn't cause, I have to bear the cost? This is why I want a new phone, so that any of the issues that I am having don't pop up again. Also, I said that my phone is still giving issues after the repair. That should entitle me to a new phone!
If you bought a new car last May, and the engine was replaced at some point, and you still had engine problems, there's no way that you would ever get a newer model of the car you purchased.. The manufacturer's warranty is not a replacement of a car or phone, it's a warranty to repair.
Don't know what you're smoking, but a free upgrade is not reasonable, and never going to happen.
I am not smoking anything. I would like Samsung to respond to my issue and let's see what they have to say. A manufacturer issue is a manufacturer issue and there should be extended warranty or replacement and possible recall if it's a mass issue on that production batch.
