DND does not work as expected

[Yano237]

I have a samsung s24 ultra and the DND mode is not working as expected. 

My whitelist contact always dissappear when i set them. I can set it today and the next day it dissappear 

I cannot set it every time indefinitely. This is an issue engineers should seriously focus on. 

There are some contacts i don’t want to miss their calls or text message when DND is activated. 

[RedDogRabbit]

Do you have your "whitelist" Contacts set as "Favourites"? 

If not try setting the people who you want to be able to get past Do Not Disturb as your Favourite Contacts & in DND allow Favourites to ignore DND. 

Works for me. 

[Helenna]

Hi Yano237,

Yes, using Favorites is an excellent way to ensure that specific contacts can bypass Do Not Disturb (DND) without relying on the potentially glitchy custom whitelist.

Add Contacts to Favorites: Open the Phone or Contacts app. Find the contact you want to whitelist. Tap the contact, then select the star icon. This marks them as a Favorite.

Modify DND Settings: Go to Settings > Notifications > Do Not Disturb. Tap Allow exceptions. Select Calls and messages from and choose Favorites only.

Test the Setup: Enable Do Not Disturb mode. Have one of your Favorite contacts call or text you to confirm the notification comes through.

Thank you.