Hoping someone can help me. I was gifted a Galaxy S7 a couple years ago and the DND feature never worked for me. It would allow calls to come through even when activated. I resorted to using the Mute button for the time being but want to get to the bottom of it and have it resolved. I have done all the following troubleshooting to no avail:
-Cleared Data Partition
-Put phone is Safe Mode
Nothing worked. I called my phone carrier and went to a UbreakIfix and they both determined it was a Software issue. UbreakIfix determined that the "motherboard needs to be replaced".
-If that's so, what are the next steps I need to take?
Thanks and hope to hear from you.
Hey @ Samsung_gVmTahK,
Sorry for the inconvenience caused to you. Your device needs to be examined by an authorized technician.
Please note : Due to COVID-19 precautions, Service center operation hours may be impacted considering local situation. Kindly call service center before your visit.
I was initially on the U.S Samsung Community before being redirected to the Canadian site. I was advised to contact an authorized technician, however, they are closed due to the pandemic. The next viable option was to have the phone physically sent to Samsung for their technician to evaluate it, since all other options have been exhausted. In that case, what are the next steps?
By the way, I live in Toronto.
it's a software issue, so yeah lets replace the hardware.