Dual Whatsapp not sending or receiving media on S21 Ultra

[BabaEtoks]

Hi people, 

Please is anyone else experiencing this with the dual whatsapp on s21 Ultra? 

Can't download, send videos, pictures, Can't send voice notes too. 

Any help would be appreciated. 

Thanks. 

[Valeriya]

Hi BabaEtoks, did you try to uninstall and reinstall the app and check if that's working?

[BabaEtoks]

Yes, I have done this, same experience.

[Georgine]

Hi, If it works fine with any other social media dual app then we suggest you to check with Whatsapp support to fix it.

[Sh3ban]

I have the same issue here.. even i can't backup my chats and I'm afraid to lose it.

[BabaEtoks]

Same here. That's my fear.

[Sh3ban]

Did you find a solution? 

[BabaEtoks]

No, I haven't. Still searching for a walk around.

[Thunders]

Solved...

I had the same problem and managed to fix it. Here is what you need to do:

Using Samsung My Files ( or your preferred file explorer)

Browse to:
Internal storage (Dual Messenger) < Android < media < com.whatsApp

Then Rename this folder : com.whatsApp to any different name , say: com.whatsApp.old


Then locate this folder:

Internal storage < DualApp <Android < media <com.whatsapp

Copy this folder com.whatsapp to this location :
Internal storage (Dual Messenger) < Android < media

This should solve the problem.

Please  note that there are 2 different Internal storage locations:
Internal storage (Dual Messenger)
And
Internal storage

Good luck

[keong957]

How do u get to Internal Storage (Dual Messenger)?