Original topic:

Email don't go gray (they stay dark) after being read

(Topic created on: 04-23-2024 08:57 AM)
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Tlew
Active Level 6
Options
Galaxy S
How can I get my emails to turn gray after I read them?
13 Comments
Tlew
Active Level 6
Galaxy S
I have an S23fe
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Galaxy S
Your emails will arrive to your inbox in a solid black print. Once you tap on them and have finished reading them, exit all the way back to your inbox and then they should be grey. I have Outlook for my email provider. After I read them they turn grey and I know that I have already seen and dealt with them.
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Tlew
Active Level 6
Galaxy S
That used to be the case. BUT this afternoon it stopped working. Now I read the emails, go back to the inbox ... but the email remains dark black.

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Galaxy S
This may be something to try. On the email, try pressing it firmly again and then exit. Hopefully this might work.
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Tlew
Active Level 6
Galaxy S
No luck. This is very strange.
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Tlew
Active Level 6
Galaxy S
Thanx for trying. Any other suggestions from anyone?
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Galaxy S
I am not sure what else to suggest. If Another Samsung Member has a solution, that may be an assistance.
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RedDogRabbit
Expert Level 5
Galaxy S

Which email app are you using? 

Are you using any Themes? 

Gmail Unread is white text & turns grey after being read. 

You can try going to Settings > Apps Search for email app you are using & Click on it & Scroll down to Storage & Clear Both Cache & Data for the app. Reboot.

You won't lose your emails, they will be repopulated by the servers. 

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Samsung_Ben
Community Manager
Options
Galaxy S

Hi Tlew, two other simple fixes include clearing the Email app cache (or data) and signing out and signing in again. Could you let us know if it still does not work?

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