Original topic:

Email suddenly mostly going to Recycle

(Topic created on: 08-16-2022 09:11 AM)
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LuijeWagon
Beginner Level 2
Options
Galaxy S
For the last week or so most of my emails have been going directly to the Recycle bin.  I also have to swipe down to dowload the latest, whereas it use to do it automatically when I opened Mail. Its a Galaxy S9. Any help much appreciated :)
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6 Comments
Helenna
Moderator
Moderator
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Galaxy S

Hi LuijeWagon, just to confirm. Is the issue happening with the Samsung mail app or with the Gmail app?

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LuijeWagon
Beginner Level 2
Galaxy S
With the Samsung mail app
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Nylah
Moderator
Moderator
Options
Galaxy S

Hi, please follow the steps and verify if the issue is solved.

Email app > Settings > Account settings > Your Email > Incoming Settings > Delete email from server > Tap the drop-down and select "When I delete" from Inbox.

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LuijeWagon
Beginner Level 2
Galaxy S
When I get to the 4th step in the path above (Your Email), it doesn't offer any options other than Colour. I also tried Server Settings, and again it does not offer Incoming Settings. I cant find any path that allows me to delete emails from the server.
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Axton
Moderator
Moderator
Options
Galaxy S

Hi, We suggest you to access the email account on PC/laptop browser and then check in email settings for that option.

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LuijeWagon
Beginner Level 2
Galaxy S
Still didnt work...
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