Original topic:

error in my camera

(Topic created on: 08-13-2022 08:51 AM)
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GhazyMunhoz
Active Level 1
Options
Galaxy S

Is anyone else having this problem or is it just me?


I restarted it and still the same
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10 Comments
samy2022
Active Level 9
Galaxy S
Firstly, try to clear the cache and data of the camera appScreenshot_20220813-121332_Settings_5870_1660407212.jpg
GhazyMunhoz
Active Level 1
Galaxy S
I did it but it's still the same it doesn't change anything I think I'll take it to the Samsung Store
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samy2022
Active Level 9
Galaxy S
Similar errors happened to the s20 series a lot of times but you have a note 20 ultra so...
Is your phone still under guarantee ?
GhazyMunhoz
Active Level 1
Galaxy S
is the new galaxy s series
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samy2022
Active Level 9
Galaxy S
Oh sorry😅
RedDogRabbit
Expert Level 5
Galaxy S

You can go to Samsung Members app Click on Support & Diagnostics then View Tests & run the Diagnostics for the Camera and see if you get any error messages? 

You can also open the Camera & go to IT'S Settings & reset the camera. 

If all else fails, backup your device with Smart Switch & Factory Reset. 

A Factory Reset has been reported as being the fix? 

RedDogRabbit
Expert Level 5
Galaxy S

I've never had any issues with the camera on my S20 Ultra, but then I'm an angel 😇 😂

samy2022
Active Level 9
Galaxy S
the evil camera issue 😈 doesn't want (or maybe he's scared) to disturb and annoy the angel😇
Axton
Moderator
Moderator
Options
Galaxy S

Hi, if you are still having the issue even after trying clear cache & data then please backup and factory reset the device.
We suggest you to access the given link below and follow the given steps.
For backup your data.
https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-back-up-and-restore-data/
For Factory data reset.
https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-perform-a-factory-reset/

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