I have a S20 Ultra, since march I've been having issues with the USB port not charging / transferring data and android auto not working in my vehicle, I have tried other phones and other genuine cables. The issues lies with the phone, the phone has been to tecworks Osborne Park 5 times and no resolution as they can't determine an issue, I have had previous issues with this company as it took 3 times to replace a camera which wouldn't focus and in my experience they can't / don't fault find. I have been in contact in the voc team for weeks now yet no resolution only saying I don't have an issue and only offering me a reconditioned s20 ultra or to use the Samsung members app, I have continually called them yet I get hung up on or told to wait 1 - 2 business days from other departments and I never hear back.
Is anyone else experience such a lack of customer support with Samsung? As well problematic s20 ultras?
I'm really sorry to hear about your experience so far, @jrh0499. If you could please send me an email (members.au@samsung.com) with your Full Name, Address, Contact details and any reference numbers, I will investigate this for you.
Again, I apologise for the experience you have had.
Hi SamsungTina it's been escalated to the specialist voc team and not even they couldn't help me, he was rude and wouldn't help me and he could only offer me a reconditioned phone or to use this app because this is what Samsung was willing to offer. I'm waiting to here back from where I purchased my phone depending how that goes the accc i will be getting involved to help.
I'm sorry to hear that, @jrh0499. If you would like to provide further feedback about the service, please don't hesitate to send us an email so that we can take a look into how we can improve it.
Samsung people just don't care and have not brain cells to understand. very 1990's its 2023 now they need to look at apple and provide service to their customers
