Original topic:

finger print sensor not working samsung ultra s23

(Topic created on: 11-30-2023 09:04 PM)
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Members_t01zSz9
Beginner Level 2
Options
Galaxy S

i cant use fingerprint sensor at all. it showed "fingerprint sensor not working if this keeps happening, restart your phone"
i have tried all the suggestions on the internet unless rebooting my device. Please help me to solve this problem.

3 Comments
RedDogRabbit
Expert Level 5
Galaxy S

Open the Samsung Members app & Click on Support > Phone Diagnostics and run the Diagnostics for the Finger Print Recognition. See if you get any error messages.

You can try Booting into Recovery & Wiping Cache, but I don't think that will help. If there is a hardware issue, then visit a Samsung Service Centre to get it checked out by a tech. 

You could always Backup your device with Smart Switch & Factory Reset.. But again, if it is a hardware issue, that won't help. 

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Helenna
Moderator
Moderator
Options
Galaxy S

Hi, just to confirm have you tried the steps as suggested by the RedDogRabbit ?

Please let us know if you are still facing the issue after performing the steps.

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fingerprint
Beginner Level 2
Galaxy S
We are two People with the same phome with the same problem occured 1 month apart. Fingerprint stopped working. Samsung s20fe. How can we fix this
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