Recently just purchased the s23 (base). I have been having issues with samaung wallet (specifically samsung pass within wallet) where it is unable to recognize my fingerprint. I have removed and re added the prints it otherwise works on my phone for everything else but just freezes on that one page. Anyone else have the same issue since the upgrade to wallet? I have to keep my old s10 still functional if I want to access samsung pass
But the fingerprint does work! Every other app and in general I have no issues, it's speedy and very responsive, it's just the wallet app. I have Uninstalled and reinstalled the app too
Hi, we are sorry for the inconvenience caused to you.
As you have uninstalled and reinstalled the app, you can try to perform Wipe cache partition and verify if it will fix the issue.
Below are the steps to perform wipe cache partition.
1.Turn off the unit.
2.Press and hold the volume up button and press and hold the on/off button. When the Android logo is displayed, release all keys ("Installing system update" is displayed before displaying the Android system recovery menu options).
3.Press the volume down key repeatedly to highlight "wipe cache partition".
4.Press the Power key to select. Press the Volume Down button to highlight "Yes" and press the Power button to select. When the wiping of the cache partition is completed, "Reboot System Now" is highlighted.
5.Press the Power button to reboot the unit.
Even after performing the above steps if your issue is not resolved, please perform back up and factory reset by following the steps in the given links.
Thank you for your response. I have just tried the wipe cache partition, it doesn't work. Still freezes on the fingerprint reading page. Based on your numerous one star reviews lately on the galaxy app, I suggest acknowledging that this is an app error instead of telling everyone to just reformat their phones for every time there's a bug in an app
