Original topic:

Friend got a S20 FE and now our messages are only SMS, not blue

(Topic created on: 03-27-2022 11:14 PM)
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Alexopolis
Active Level 1
Options
Galaxy S
My friend upgraded from an S8+ to a S21 FE and I can't get our messages back to how they were. We're both using the Samsung Messages app, both signed into our Samsung accounts...? Why are there no blue bubbles :(
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16 Comments
RedDogRabbit
Expert Level 5
Galaxy S

I have the Galaxy S20 Ultra & there's no issue with RCS on Rogers for me.

RCS can be less about the device & more dependant on your Carrier. 

Alexopolis
Active Level 1
Galaxy S
We're both on virgin, before she was on Bell.

It looks like she's missing this Chat settings option that I have in messages. I googled it, it says background data might be restricted... I'll have to check her phone next time I see her.

I've always used Samsung messages, do you like google messages better?Screenshot_20220328-090958_Messages_86450_1648480198.jpg
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RedDogRabbit
Expert Level 5
Galaxy S

Yes I prefer Google Messages over Samsung's & for a while Samsung's Messages did even support RCS.

Is your Mom with the same Carrier.. Because I don't think that it's a device or even which app you use to get RCS Chat.

If she is using an old SIM card, even that could be the issue.

 

macer1
Active Level 6
Galaxy S

I recently started using Google Messages and I like it.  I like that they can filter out spam messages so that it's not in the main messaging but in their Spam filter.  I have also started using their Google Phone app too.

Brantley
Moderator
Moderator
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Galaxy S

Hi, we request you to check if you and your friend had activated RCS, this will be done by your carrier. Please write back to us if you require further assistance.

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RedDogRabbit
Expert Level 5
Galaxy S

RCS does not have to be activated by the Carrier, what the User must do is to connect to the RCS service & then verify their number in order to use it. 

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Alexopolis
Active Level 1
Galaxy S
It didn't work with Samsung messages, they were missing the option in the settings. I switched to android messages, it works here. Thank you @RedDogRabbit for your help