Original topic:

Galaxy S23 Ultra delivery

(Topic created on: 12-04-2023 09:45 AM)
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DJ008
Beginner Level 5
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Galaxy S
Hi Everyone, 
Just wondering how long did it take you to receive delivery of exclusive colors from samsung.com?
I ordered mine on Nov 11th but so far the date still shows Dec 26th. Given the holidays are coming around the same time, if that is the actually delivery date then I am not expecting to get my hands on the phone until Jan 2024.
Also the customer reps are repeating the same answers again and again so basically they don't know any details until the phone ships out.
Give me your insight on this.
2 Comments
Helenna
Moderator
Moderator
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Galaxy S

Hi, if you haven't tried to contact our Online shopping team, please contact them by the link given below.

So that, they will check and help you accordingly.

https://www.samsung.com/ca/support/contact/#contactinfo

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DJ008
Beginner Level 5
Galaxy S
Hi
I have already contacted them twice but everytime they repeat the same information as posted on website that it would take 5-6 weeks. I am not sure if they know what's going on with my order unless it's updated on the website. At first online order tracker was showing order accepted then it was order preparation and now it's back to order accepted.
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