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Original topic:

Galaxy S24 Ultra - bad unit?

(Topic created on: 01-15-2025 05:29 PM)
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jelo_
Active Level 4
Options
Galaxy S
Is this phone supposed to
  • Heat up, throttle the performance, in just a few minutes of using it outside (weather & temp is cloudy & below 30°C), 
  • have a super bright screen that only lasts a few minutes outdoors before it gets locked to 50%, 
  • get super hot to touch without a case (seriously, I tried putting it on contact with other people's skin while it's heating and they all flinched every time), 
  • cost 85k and perform worse than a base Galaxy S23 in terms of heat management? (I got a base S23 as loaner unit while my S24U is sent to a service center)
Because this happens with my S24U so I sent it to a service center to be checked and they said nothing was wrong with it. I tried explaining the issue to them again along with other issues I have with the unit along with some photos and videos as proof. If it's not enough for them, I would be more than happy to escalate the issue to Samsung's higher ups.
(Including the unprofessional behavior of the service center where they would call me at 6AM to confirm the pickup even though I already told the live chat agent to schedule it on Monday 8AM onwards)

I've had this phone for almost a year now and both the battery and heating has never improved. 
I thought it was just normal all these times since the temperature went super high the past year.
The weather is now colder, and it still heats up bad. 

I still have more than a month of warranty for this phone. I don't know if the warranty resets everytime you get it succesfully repaired through warranty but I had it done about 6 months ago. 

It would be difficult to prove the heating issue, but here is one other issue I've recently had with the camera. The auto-focus is out of order, and you can tell because the "Focus Enhancer" is always present. Also, it broke temporarily one time. 
out of order auto-focus

Camera broken



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12 Comments
butete
Expert Level 5
Galaxy S
maximize warranty hsve nearest service center address this
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Mogay
Expert Level 5
Galaxy S

trade in your S24U to S25U, that's the only way to fix all your problems

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jelo_
Active Level 4
Galaxy S
and make the same mistake by spending more on an overpriced phone that's behind its competitors? No way.
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dulber
Active Level 10
Galaxy S
Use a case it'll help disperse the heat. Throttling-wise I don't notice. It doesn't heat up as much on COD. I've done extensive video on it while live streming on Google Meets it survived on one charge. About 30 minites or so continuosly. Mounted on a gimbal. Night time. Photo wise it still heats up but not as much. I suppose yours may have issues.
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jelo_
Active Level 4
Galaxy S
More than a week later. The service is so inconsistent.20250123_101926_1000038914_1737598766.jpg
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jelo_
Active Level 4
Galaxy S
.1737598983074.jpg
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jelo_
Active Level 4
Galaxy S
They rang me ONCE and already decided that I'm unavailable. 20250123_154519_1000038917_1737618583.jpg
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jelo_
Active Level 4
Galaxy S
this post is receiving likes yet it doesn't count.20250123_155334_1000038920_1737618814.jpg
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