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09-05-2022 07:51 PM in
Galaxy SI have an issue on my new watch where in the Health screen, the Active Time and Activity Cal. keep resetting during the day. This causes me to loose all my history for the day.
Today I have done 10,210 steps, but my Active Time and Activity Cal. have reset to ZERO.
Anyone else experienced this? Any known fix?
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09-06-2022 09:31 AM (Last edited 09-06-2022 09:57 AM ) in
Galaxy SHi, we are sorry to hear this issue about your watch.
Please check for any updates for both Galaxy watch5 and wearable app.
If still the issue persists, we request you to contact our Live chat team by the link given below, they will help you with the remote assistance.
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09-18-2022 08:15 AM in
Galaxy SI have the same issue and both my Watch 4 and the app is updated. Even though I know I have exercised a lot only the steps are visible in the heart shape. This is my fifth day with the issue. The exercise I have started in the watch is visible in the history though. Strange...
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06-18-2023 09:07 PM in
Galaxy SYep experienced the same issue in my new watch4 - were you able to figure out any solves?