Original topic:

Good news about refunds, have to be patient

(Topic created on: 02-21-2024 10:01 AM)
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BDTech
Expert Level 1
Options
Galaxy S
Just in case someone else runs into a similar issue, Samsung tends to take their sweet time to actually refund you.

My returned phone was delivered on February 9th to Samsung, and just today (Feb 21st) I got an email saying they're going to give my refund within 5 days.

So if you're in a similar situation to me, just be patient. Despite the customer service person promising a refund within 5 days of delivery...
3 Comments
Ray1
Expert Level 2
Galaxy S

Ran into same a couple of years ago when ordering my S22 and discount code never showed up till after I had ordered so with Samsung the only way to fix it was to order a second device using the code so was charged immediately for both devices but took a couple weeks for the refund for the 1st one to be credited to my account🙄

BDTech
Expert Level 1
Galaxy S
That's annoying!

Last year I had a similar situation but I cancelled the order before it shipped so I never got charged to begin with thankfully.
Helenna
Moderator
Moderator
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Galaxy S

Hi, we are happy for you. Thank you for sharing this information with your Samsung community members.

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