How widespread is this issue? Has Samsung issued a free repair service memo for the S21 series yet? They issued one for the S20 series last year, and it seems like the issue still persists with the S21 series. How do we pressure Samsung to address this issue? I'm not paying 15,000 Php / 300$ for repairs for an issue that isn't my fault. So disappointed and I'm hesitant to buy another Samsung phone in the future.
Members app as follows: Step 1. Long press Samsung Members icon on Apps screen and tap Error reports. Step 2. Tap OK on agreement popup to send system log data. Step 3. Select Symptom category "Display". Step 4. Describe the problem in details and SEND.
2nd Step
report via call / chat samsung support
3rd step bring to nearest authorized samsung service center in order to get diagnostic report
We are sorry to hear about your experience and disappointment with your Samsung Galaxy S21+ having issues with the green and pink line on screen and expecting it to be repaired free of charge. I feel and understand your situation, taking care your device you loved so much that anything abnormal appears on it you are bothered and disappointed. But don't fret, we are ready to listen to your valuable suggestions, opinions and comments to enhance the Samsung Galaxy experience for all.
Please do not hesitate to contact us on our Samsung Customer Care direct hotline numbers below should you need further assistance and guidance.
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