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Original topic:

GREEN LINE ISSUE

(Topic created on: 04-28-2024 04:25 PM)
966 Views
crics
Active Level 3
Options
Galaxy S
I have filed a complaint to dti and pcc. Please file now to those who have the same issue as mine. This is my letter addressed to 
eco@dti.gov.ph
fteb@dti.gov.ph
pcc@malacanang.gov.ph

Dear Sir/Madam,

I hope this letter finds you well. I am writing to bring to your attention a significant issue I have encountered with my Samsung S21 Plus phone, which I purchased in March 2021. After a recent software update earlier this year, my phone's screen developed green lines, rendering it difficult to use and affecting its overall functionality.

What is particularly concerning is that I am not the only one experiencing this issue. Several other Samsung S21 Plus users have reported similar problems following the same software update. It appears to be a widespread issue affecting numerous customers, both locally and globally.

I understand that Samsung India has taken proactive measures to address this issue by replacing the screens of affected phones. However, I am disappointed to learn that Samsung Philippines has not taken similar actions to rectify the situation for its customers here. Despite numerous complaints lodged through their official channels, including online posts, Samsung Philippines has failed to acknowledge or address our concerns adequately.

As a consumer who invested a significant amount in purchasing a Samsung flagship phone, I am deeply disappointed by the lack of accountability and customer support demonstrated by Samsung Philippines. It is unacceptable that customers are left to deal with defective products without any recourse or assistance from the company.

I kindly request the Department of Trade and Industry to investigate this matter thoroughly and advocate for appropriate action to be taken by Samsung Philippines. Consumers deserve better protection and support when facing issues with products they have purchased, especially when those products come from reputable brands like Samsung.

Thank you for your attention to this matter. I trust that the Department of Trade and Industry will take appropriate steps to address this issue and ensure that consumers' rights are upheld.

crics
Active Level 3
Galaxy S
Dti will acknowledge and reply to the email. They said to send the complaint to this address if we are complaining against a company.

https://podrs.dti.gov.ph/1714370525307_1714370525299_0.jpg
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Geejacko
Active Level 1
Galaxy S
Hindi naman makagawa ng account 😔
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crics
Active Level 3
Galaxy S
Di ko pa naopen. Send lang siguro muna sa above email addresses. PCC will also reply soon and will redirect the complaint to proper departments
Geejacko
Active Level 1
Galaxy S
Update dito sa link. Need ng proof of transaction or purcahse. In my case, wala akong OR kasi I bought the unit second hand lang. Sad
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crics
Active Level 3
Galaxy S
Ah ok. Sakin din 3yrs na yung phone so wala na talaga. Gagawin ko lang siguro jan, yung image ng phone ciguro or NA nlng. At least na inform na sila
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ssinlog
Active Level 2
Galaxy S
I experienced this with my A73 5G phone. Did you guys receive an update on how to settle this?
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crics
Active Level 3
Galaxy S
Screen replacement 💰
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ssinlog
Active Level 2
Galaxy S
Yes 😭 do we shoulder it or like in India, free?
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crics
Active Level 3
Galaxy S
You'll pay for it.
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ssinlog
Active Level 2
Galaxy S
that's sad, but i filed a complaint too