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Original topic:

Green line on my screen

(Topic created on: 04-04-2023 01:26 AM)
844 Views
tprqz
Active Level 2
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Galaxy S
I take a good care of my phone then all of the sudden I have this green line on my galaxy s21 ultra plus. This is really frustrating because this phone is not cheap and it is such a hassle for it to be repaired and it cost money too to be fixed. 

Samsung, do something about this. This is not a consumer/user fault. 
32 Comments
TeamGalaxyRene
Moderator
Moderator
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Galaxy S

Hello tprqz,

We're sorry to hear that you're experiencing a green line issue on your Samsung Galaxy S21 Ultra screen.

I feel for you, and we will after you submit your device for further evaluation by a Samsung Authorized Service Center. By checking both the hardware and software and summarizing the technical report, the cause of the problem can be determined. 

https://www.samsung.com/ph/support/service-center/

 

For more customer service assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
0 Likes
tprqz
Active Level 2
Galaxy S
This is not helpful at all.
TeamGalaxyRene
Moderator
Moderator
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Galaxy S

Hello tprqz,

I’m sorry you had that experience. Explain the situation to me and let’s see if I can be of more help. Did the green line appear after an update?

0 Likes
tprqz
Active Level 2
Galaxy S
A week after the update. I didn't drop my phone or there's no any physical damage. It just appeared all of the sudden. Service center is also way to far from where I live. This is unacceptable and so frustrating because we take good care of our phone then this thing happens. Such a hassle.
TeamGalaxyRene
Moderator
Moderator
Options
Galaxy S

Hello tprqz,

Did you try checking the latest software updates? 

To update your mobile device's software, follow these steps:
 
Step 1. Go to Settings > Software update.
 
Step 2. Tap on Download and install.
 
Step 3. Follow the on-screen instructions.
 
Step 4. Restart your device.
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tprqz
Active Level 2
Galaxy S
My software is up to date.
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tprqz
Active Level 2
Galaxy S
A lot of samsung users are complaining about this. That would be very unfair for us, consumers, to shoulder this problem as we had paid a lot of money for our devices. And your update ruin our phone and probably our eyes too (for sure it's not safe for the eyes).
TeamGalaxyRene
Moderator
Moderator
Options
Galaxy S

Hello tprqz,

You have a point there. Can you please call us now at the below number so we can prepare a booking and pick up your unit?

 

#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
0 Likes
tprqz
Active Level 2
Galaxy S
Would it be possible too that I leave it at samsung store near me and be sent to a service center?
0 Likes