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Original topic:

Green vertical line on my s20+; inquiry on possible repair

(Topic created on: 11-25-2023 03:17 AM)
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xivlex
Beginner Level 2
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Galaxy S

Hello, I bought a Samsung s20+ February of this year (online) and half an hour ago a green vertical line appeared on my screen. The phone was on my desk doing nothing when it happened. The phone has never been dropped or submerged. I looked up the issue and found that this is a known fault with the S20 line. Apparently, Samsung was offering free repairs? Is this true and can I avail of this? Are they still offering this or did I just waste my money? I am from Cebu btw

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4 Comments
Galaxy S
1st step

Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Display".
Step 4. Describe the problem in details and SEND.

2nd Step

report via call / chat samsung support

3rd step
bring to nearest authorized samsung service center in order to get diagnostic report
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Galaxy S
the free repairs ended last dec 31,2022
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xivlex
Beginner Level 2
Galaxy S

Welp, that freakin ***. Guess I'll just inquire anyway. 20k gone ***** no wonder it was so cheap

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Galaxy S
If you bought it this year then it still should fall on your 1yr warranty on Samsung Care+

Green line is either a software or hardware problem. My Note 20 Ultra had it after an update, but after the next couple of months update it disappeared.

Still bringing it to an Authorized Samsung Service Center is the best option.
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