Today, I woke up to a glaring green vertical line slicing down the center of my Galaxy S22 screen. No drops, no damage—just Samsung’s shoddy manufacturing showing itself in yet another loyal customer's hands. It’s clear as day that this isn't a fluke but a widespread quality issue that Samsung should be addressing—yet here I am, expected to pay nearly $300 for a repair on what is clearly a manufacturing defect!
And it doesn’t stop there. Samsung’s "support" doesn’t care that I’d be left without a working phone for 3-5 business days. That’s up to a week of downtime where I’m expected to somehow operate without my device. I’m expected to take time off, physically go to a service center, and endure the inconvenience—all due to their failure to ensure quality. This isn’t just poor service; it’s a slap in the face to every customer who trusted Samsung with their hard-earned money.
Samsung is clearly dodging responsibility here, pushing the cost and hassle onto us, the customers. This isn’t an isolated case—just check the forums and you’ll see the countless others with this issue. It’s high time Samsung acknowledges and addresses this faulty hardware issue publicly instead of profiting off loyal customers who are left with no choice but to pay up.
If you’ve had a similar experience, don’t stay silent. It’s time we make enough noise to force Samsung to take responsibility for these faulty screens and give us the quality we paid for. Let’s not let them get away with this any longer!
Nice bro.. haha.. though I love Samsung phones a lot, but I don't work for Samsung.. so feel free.. but note that Oppo phones are also getting green line issues.
before buy a phone, please do a little research and find a new phone that has screen made by BOE and not Samsung if you wanna avoid green line issue completely
same goes with SoC (System on Chip), only buy SoC made by TSMC not Samsung fabrication, if you wanna a better SoC that run cooler and better.
the other last if you are lazy enough to do a little research, then find a phone with IPS screen not AMOLED, refer to GSMArena for screen type information or refer to their official model of phone website
it's not wrong to stick with Samsung, but you get what you buy if you don't do research what you are going to buy
This is Nantakkumar from the Samsung Members team.
Sorry to hear you're facing this issue. We would like to find out more and assist you.
I have directly messaged you through Samsung Members. Could I trouble you to reply my message with your contact details so that we can reach out for further investigation?
Thank you for your reply. Sure, I'll reply to your message. But if your assistance means I have to pay $300 as what was shared by your colleague over the hotline, what difference would this latest assistance entail?
Today, I got a call back from Samsung—Kathy from their “support” team reached out with a so-called “solution.” She started off with this confident opening, claiming my issue had been "escalated" and "reviewed by management.” But what did that lead to?
A worthless offer of a loan phone while mine is sent for repair.
No actual solution, no accountability.
I’m still expected to pay the full repair cost as if this is somehow my fault.
Despite me repeatedly explaining that the green line issue on my Galaxy S22 is a known defect—reported by countless others with no misuse or mishandling involved—Kathy just fell back on the same tired script that Samsung has drilled into their staff: “I’m sorry for the inconvenience.” “I respect your decision if you want to move to another brand.” “We’ll bring your feedback to the team.” 😠
Let me be crystal clear: this isn’t an apology; it’s an insult. Samsung knows this is a hardware failure on their end, yet they’re forcing loyal customers to pay for repairs on defective products they manufactured! They messed up, and now they want us to foot the bill.
Samsung has lost all respect for its customers. Their so-called support is nothing but a way to squeeze more money out of us for their shoddy products and laughable quality standards. If you’ve been loyal to Samsung, now is the time to wake up and realize they don’t care. They’re happy to take your money but will abandon you the second their devices start falling apart. I’ve had enough, and I’ll be switching to a brand that actually respects its customers.
If you’re tired of being ignored and overcharged, share this story far and wide. Let’s make it loud enough that Samsung can’t ignore the voices of those they’ve let down. Don’t let them continue to profit off customers while they turn a blind eye to their failures. It’s time to show Samsung we won’t stand for this. 👎
