Hi there, long story short I had a S9+ everything was fine. Ever since I upgraded to the S20+ the one thing that is bothering me the most is WhatsApp, when I try to upload a video it takes forever for it to upload and when I play the video it goes way to fast, then less than half way the video is done but the voice is still going at a normal pace. I tried deleting and re-downloading it, I tried restarting my phone, I went to device care and nothing. I thought maybe because it was the VPN but I even turned it off restarted the uploading process and still the exact samething. I know it's not the phones fault it may could be the app itself but I currently work at a cellphone industry I can notice small issues from one phone to the other and my previous phone never happened before. Please help me fix this issue.
Please make sure that you have a good internet connection as it slows down the upload process. I also suggest you to try uploading videos of different sizes and also try disabling the VPN and use a different wifi network.
Hi TheMacine, The maximum file size allowed for all media (photos, videos or voice messages) to be sent or forwarded through WhatsApp is 16 MB on all platforms. Please try with media files with less than 16 MB and check if you are facing the same issue. If you are facing issues with a particular video, then please check if the file format is supported by Whatsapp.
OMG THANK YOU SO MUCH!!!! You helped me figure out the problem!!! I must have recorded somethings that are high resolution or something and that one video might have something to do with it
Hey none seemed to work. I even tried contacting whatsapp but they kept telling me that it is my wifi that's the problem but I know it is not because my family is also connected to this wifi and they aren't experiencing this problem
