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Original topic:

Help!!!

(Topic created on: 09-03-2024 02:08 AM)
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galaxygirlie
Beginner Level 4
Options
Galaxy S
My phone dropped!!!! It's like about 1 meter high, dropped the corner and screen face down. How good and durable is this samsung galaxy s24???!! I'm being paranoid now. No cracks on the screen though. Does it affect the speakers or the features on the phone??? 😭 I tested the speakers but I dont know if it's the same loud the first time I bought this. 
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4 Comments
armandofgg
Active Level 1
Galaxy S
no. If you dropped it with a screen protector your fine. dont panik. If you dropped it without a screen protector, check for any major damage or scratches and test it using the phone diagnostics or call this number *#0*# its samsungs official test for screens if it works properly.
If you found signs of damage or scratch wipe it if its only dust or dirt.
galaxygirlie
Beginner Level 4
Galaxy S
Thank you! My phone has a screen protector and a casing too. Just being paranoid bc I just got this phone!! This is an expensive investment for myself. I'm not planning on buying one for the next 6-7 yrs 😅
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armandofgg
Active Level 1
Galaxy S
if you dropped it with a case and screen protector, your good to go
TeamGalaxyDD
Moderator
Moderator
Options
Galaxy S

Hi galaxygirlie, a drop is concerning if your device doesn't function as well as it should after dropping it. If you notice any cracks, missed inputs, failure of charging, or any other issues, please bring your device to a Samsung Service Center immediately. Thankfully, your S24 is pretty tough, built with aircraft-grade aluminum to ensure toughness.

For now, though: try running the diagnostics tool within your Samsung Members app to see if there's any damage to be found. I'm quite certain your phone will be okay though.

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