So i bought my s25 ultra when it first released and at first it was an amazing experience. Then some problems with overheating and battery happens and i thought like its gonna fix itself but nah it only got worse to the point where the phone was no longer usable. I had troed everything like wiping cache partition, restricting apps, reseting battery, trying in recovery mode etc. Ultimatly nothing worked and i was pissed off and i wanted to return the phone but since i knew a new major update was coming i waited and boom all fixed! Now its been about 2 months and the phone was going absolutly great im talking over 10h battery life with all setting maxed and 0 overheating problem always in the 30 ish degrees. Now since 3 days the problems seem to be back and today i had to charge my phone 3 times!!! Please please please omg please Samsung look into this you are going to loose a lot of customers by letting this happen. I hate apple but yet im thinking about it for my next phone and i am 100% certain its the case for many many of your users. Make Samsung Great Again!!!
Thank you for sharing your detailed experience with the Galaxy S25 Ultra. We truly understand how disappointing it can feel to encounter recurring issues with overheating and battery performance, especially after initially seeing improvements with a major update. Your frustration is completely valid, and we appreciate the time you've taken to outline the steps you've already tried.
At Samsung Canada, our priority is to ensure that your device experience remains smooth and reliable. While software updates often resolve performance concerns, we recognize that problems can sometimes resurface. To help our engineers investigate further, we encourage you to submit an error report through the Samsung Members app. This provides us with important diagnostic information so our team can analyze the situation more closely.
If the issue persists, For immediate 24/7 assistance, you can use our Live Chat or recommend you to visiting a Samsung Authorized Service Centre so that a technician can perform a full assessment of your device.
We sincerely appreciate your patience and feedback. Hearing directly from our users helps us identify areas where improvements are needed, and your input will be shared with the appropriate teams.
Thank you once again for sharing your perspective with us. We truly understand how frustrating it can be to experience recurring performance issues after initially seeing improvements, and we appreciate your honesty in expressing that you feel hardware should be a stronger focus.
At Samsung Canada, we take both hardware and software concerns very seriously. Our engineering teams continuously evaluate feedback from customers like yourself to ensure that future devices deliver not only powerful features but also long-term reliability. Your input about hardware focus is extremely valuable, and we will make sure it is shared with the appropriate teams for consideration in ongoing product development.
In the meantime, to address the current situation with your Galaxy S25 Ultra, we still recommend submitting an error report through the Samsung Members app. This allows our engineers to analyze diagnostic data directly from your device, which is essential in determining whether the issue is software-related or if a hardware assessment is required. If the problem persists, visiting a Samsung Authorized Service Centre remains the best way to have a technician perform a full evaluation of your device’s hardware components.
We sincerely appreciate your patience and the time you’ve taken to provide detailed feedback. Hearing directly from our users helps us identify areas where improvements are needed, and your voice plays an important role in shaping the future of Samsung products.
