Original topic:

I'm not in the US!

(Topic created on: 09-26-2021 12:53 PM)
KarAzaMel
Beginner Level 2
Options
Galaxy S
It appears my phone thinks I live in the US when I'm trying to download some apps but I live in Canada. How do I correct this even though everything on my phone is set to where I am. Can someone please help me out? 
5 Comments
RedDogRabbit
Expert Level 2
Options
Galaxy S

Can you post a screen shot of: Software Information?

Settings > About Phone & Software Information.

Where are you trying to download from, the Play Store or Galaxy Store & are you using a VPN?

Location is set to? 

Georgine
Moderator
Moderator
Options
Galaxy S

Hi, Welcome to the Samsung Members Community Canada. To change the country of your Samsung Account, first, delete your Samsung Account, then set up a new Samsung Account. You will also need to remove the old Samsung Account from your device, then set up the new Samsung Account on your device.

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Odysseas
Active Level 3
Options
Galaxy S
I changed it though customer service of Samsung. I lived in Greece and now I moved to Canada. I contacted with Samsung and the changed it for me
RedDogRabbit
Expert Level 2
Options
Galaxy S

Do you know if you contacted Samsung Canada or Samsung US? 

It seems that it would be strange for Samsung Canada to set up a US account. 

In Settings > About Phone > Software Information & immediately after the model number, what is the letter?

Or just post a screen shot of what you have on your device. 

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Georgine
Moderator
Moderator
Options
Galaxy S

Hi, Glad that your issue got resolved. Reach us back if you need any help.

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