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Original topic:

I need help, my s23 ultra camera lenses are filled with moist, front and back

(Topic created on: 05-05-2024 06:58 PM)
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lawrence22
Beginner Level 2
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Galaxy S
My s23 ultra camera lenses, both front and back, are filled with moist. I think its from our water activity yesterday, but Im sure this phone should handle splashes right? What should i do? I went to customer support chat but they just told me to bring the phone to the service center. I dont know the process and I dont want to pay more for something this phone should be doing especially for its price! Idk where did the water proofing go?
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3 Comments
Galaxy S
you must have the samsung service center provide you the technical report
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Galaxy S
Moisture doesn't automatically mean the IP rating of your phone failed. But it can be an indicator. Bring it to a service center for diagnosis and proper handling.
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lawrence22
Beginner Level 2
Galaxy S
I forgot to update here but the extreme and persistent moist onky lasted for 7 days. That included not using the phone and putting it inside a airtight container with A LOT of silica gels inside. I also tried the rice method for 2 days. At the last day, most desperate day, i place the container with silica gels, and the phone inside it, under the sun and left it for 2 hrs. The phone went too hot but still the moist persisted after temp change. The last thing i did was plainly putting it outside and miraculously after 2 hours the moist went away
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