Individual ringtones

[Penner]

I just got a new Samsung S20 FE and tried to customize ringtones for some of my contacts.  I clicked on individual contacts, then edit, then View More but the individual contacts don't have a Ringtones tab.

Any ideas why, or how I can get it?

[Tallman]

Hi Penner, if you open My File app → internal storage

Do you have Ringtone folder?

Also, try clear cache for Contacts app.
Settings → Apps → Contacts → Storage

Clear data and clear cache
* This will delete the app settings and app cache.

[Penner]

Hey Tallman
I have the Ringtone folder.
I cleared the app cache but if I clear data will I lose my contacts info?

[Penner]

Yes I have it

[Valeriya]

Hi, I suggest you to try the suggestions provided by Tallman.  Thanks, for the response Tallman.

[Penner]

Hi, I cleared the app cache but if I clear the data will I lose my contact info? A pop-up says all data will be permanently deleted

[Tallman]

As my understanding, no. Your contacts will not remove. According to Samsung definition:

Clear an app's data

Important: Clearing the data will reset the app to factory default settings. Any personal settings saved on the app will be removed.

Clear an app's cache

Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.

If you want to be sure, please do a back up before you proceed.

You can go to Settings -> Accounts and backup

Under Samsung Cloud , click backup data. If anything goes wrong, you still able to restore the contacts.

[Penner]

Hi, I cleared the data and cache and still no tab to be able to personalize a ringtone.
Any other thoughts?
Could it be a defect in the phone?

[Tallman]

If you go to Settings → Apps → Contacts → Permission

Do you have Files and media under Permission?

[Penner]

Yes. The Deny button is presently marked