Original topic:

Instagram lags.

(Topic created on: 06-12-2024 09:24 AM)
122 Views
IXavenue
Active Level 3
Options
Galaxy S
I've recently switched back to Samsung and got myself a brand new S24 Ultra, as a daily Instagram user i was frustrated to notice that everytime i watch reels it starts to slow down and becomes laggy, my phone even heats up a little which doesn't concerns me that much but i was wondering if i was the only one impacted?

I did a factory reset of my phone.
I did uninstall and reinstall the app.

It keeps happening.
4 Comments
Helenna
Moderator
Moderator
Options
Galaxy S

Hi IXavenue, we are sad to hear this issue from you and appreciate your efforts in trying all the possible troubleshooting including factory reset.

Please check if there is any update available for the Instagram app.

We kindly request you to generate an error report by following below steps:

Tap and hold on Samsung Members Icon and tap on Error report >> select the category from the below >> Describe the issue and check the option "send system log data" then send.
An expert from the Samsung Members team will try and respond to the report as quickly as possible.

Thank you.

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TheSherlock
Active Level 1
Galaxy S
Hey,
Where you able to find solution?
I am running to the same issue as well. A friend of mine has the same issue on his S22 Ultra, not quite sure if it's unique for S24 Series!
IXavenue
Active Level 3
Galaxy S
No unfortunately, it does it on Facebook aswell whenever i watch more than 4 videos it's annoying.
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TheSherlock
Active Level 1
Galaxy S
Truly is, 4 to 5 is my number for IG, didn't test FB!
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