Invalid Trade-In offer number

[Jiwon23]

Samsung Canada! You guys are never works. Is there anyone who works right in your company? 

So many mistakes and delay. Unbelievable! 

After launched S22 Series, Trade-In issue at Samsung website a few days, finally purchased S22 ULTRA, almost 6 weeks waited to receive it and got Trade-In instuction email yesterday after two weeks S22U arrived. 

And now I have an Invalid offer number you gave me via email Trade-In shipping instruction and prepaid shipping label link. 

What should I do next? Contact to useless your service team? Takes two hours to reach your service team and get nothing? 

I really don't get it, How you guys get paid working like that?🤔 You guys are amateur and naive. 

[Muffles]

Samsung RULES MF!!! Lol

[Members_Min]

I also met the same issue. I have no idea what to do now.

[nickfloyd]

Nothing makes sense !

[iFlYSoLo]

OMG 😲

[Brantley]

Hi , We are very sorry for the inconvenience caused to you. We appreciate your time and patience. Please check the direct message by following the below instructions and reply to us with the requested information.

To view direct message please follow the given steps. Viewing your Direct messages Inbox.

1. On the Members app go to the Community tab.

2. Click on your profile picture and username.

3. Click on Direct message.

OR

Log in to the web version of Samsung Members community Canada (Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community ) and click on the Message icon at the top right(Samsung Members) >> Inbox >> Reply to the DM(Direct Message).

[Jiwon23]

Thanks. I just DM you.

[Jiwon23]

Please check your DM, I gave you my off number and postal code.

[PeterF]

I got my email yesterday and have the same issue! Offer code invalid..

[Montreal1]

«Samsung Canada! You guys are never works. Is there anyone who works right in your company?» It's probably that you're not working there... You should apply for a job at Samsung Canada.