Issue - verification code - S23

[CassieJB]

Hello everyone,

Sorry for the long message, i have to give you all the context!!!!

I changed my S21 for S23. After transfering my informations from old phone to new one, i reset the old phone.

Now, my facebook account is blocked because i can't remember my password and i reset it for new one and i am trying to connect with the verification code sent by Facebook but impossible to find it on the phone. I have been trying since 2 weeks now. I called Telus and i have no problem to receive text messages only from Facebook. I also tried to receive the verification code from an authentification app but it did not work.

I did everything that i can: tried all passwords i could think about, sent my ID to Facebook several times (keep telling me that they can't identify me), deleted the app and downloaded it again several times, connected from Facebook website, reset network settings, restarted my phone, did the same process with my old phone and another phone and i get the same result!!!

I don't want to create a new Facebook account for many reasons.

Can someone help me please, give some new things or have solutions to resolve my issue.

Thank you in advance.

Cassie.

[CassieJB]

Here is the message from FB

[RedDogRabbit]

What happens if you Click on "having trouble"? 

[Syttik3]

I have the exact issue (s21 to s23). Did you get it resolved?

[RedDogRabbit]

It's not a Samsung issue, it's a Facebook issue. 

Contact Facebook Support. 

[CassieJB]

I contacted Facebook and it has been resolved.