Resolved! Solved

Original topic:

JITTERY MESSAGE RESPONSE

(Topic created on: 03-04-2022 12:16 PM)
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Bart71
Active Level 2
Options
Galaxy S
Does anyone one know why when I scroll thru my messages, the screen is jittery and dizzy. Its been like this a couple of weeks

Its my wifes phone s20+

I updated apps, and system which didnt need to
Cleared partition
Reinstalled carrier services
Reboot phone. 

Much appreciated 
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1 Solution


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Solution
RedDogRabbit
Expert Level 5
Galaxy S

A Factory Reset seems to be a bit extreme with the information provided. 

I'd start with verifying that it's not a network issue. Clearing Cache & Data for the app, then see if you can uninstall the updates to the app & update it

A Factory Reset is probably the last thing I would try based on what was said, especially because it's just one app that is an issue. 

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4 Comments
RedDogRabbit
Expert Level 5
Galaxy S

If you're talking about Samsung Messages, it's possible that it's a network connection issue. 

If you are talking about Samsung Messages, try using WiFi or Cell Data & see if you notice any difference? 

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Helenna
Moderator
Moderator
Options
Galaxy S

Hi Bart71, Did u try backup and reset.

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Solution
RedDogRabbit
Expert Level 5
Galaxy S

A Factory Reset seems to be a bit extreme with the information provided. 

I'd start with verifying that it's not a network issue. Clearing Cache & Data for the app, then see if you can uninstall the updates to the app & update it

A Factory Reset is probably the last thing I would try based on what was said, especially because it's just one app that is an issue. 

Bart71
Active Level 2
Galaxy S
Much appreciated for all the help. My wife just reset network settings and so far it has shown some improvement.

Thank you again
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