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10-07-2021 12:19 PM in
Galaxy SSince the latest update, my phone;
-Forgets to stay in fullscreen while watching in landscape, goes to small screen
- randomly flips screen 360 degrees while in landscape
I found the wipe cache partition and tried that and it hasn't done anything.
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10-07-2021 07:08 PM in
Galaxy SWaiting on samsung to release a fix.
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10-09-2021 07:21 PM in
Galaxy S- Mark as New
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10-11-2021 10:20 AM in
Galaxy SHi, we suggest you to perform a clear cache and data and force stop the Messenger app.
To clear cache and data, go to Settings, swipe to, and touch Apps. Swipe to and touch the Messenger app. Tap force stop. Touch Storage, and then touch Clear cache and clear data.
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10-11-2021 02:57 PM in
Galaxy SI tried the force stop and clear cache/data but that hasn't changed the phone's behavior.
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10-11-2021 05:32 PM in
Galaxy SHi, We request you to register an Error Report from the Samsung Members app by attaching the system logs.
Open the Samsung Members app>> Menu >> Support >> Send feedback >> Error Report >> Send system log file.
With these logs, our team could analyze the performance and errors on the device and if there is anything related to the Samsung update that you have installed recently, we would push a fix through an update.