Hi S21UltraUser, by right, when you set up face recognition on your phone, you will need to set up a password/pattern/pin first, for extra security. Can you recall the password that you have set? Maybe in your previous phone? If you really cannot recall any passwords used, try using the Samsung Find My Mobile service to remove the passcode for your device. (If you have already set up Find My Mobile on your device)
We're sorry for the experience. Kindly be informed that the Unlock My screen feature on Find My Mobile allows you to remove the phone lock screen settings remotely if you have set up your Samsung account on the device. When you enable this feature, your biometric data, such as your fingerprints and irises, will also be deleted from the device.
Note: To unlock devices with Android P or later, you must turn on Remote unlock in advance from the device setting menu (Settings >> Lock Screen and Security >> Find My Mobile >> Remote Controls)
2. Sign in using your Samsung account ID and password.
3. In Find My Mobile, select Unlock on the right panel.
4. Select Unlock >> Enter your Samsung password to confirm.
However, if the remote control function was not enabled previously and you are unable to use the Find My Mobile function to unlock your mobile device, please bring the device together with the proof of purchase to our Samsung Service Centre for further assistance. Please take note that data stored on your device will be erased in order to reset the phone lock.
