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03-16-2022 06:59 PM in
Galaxy S- Mark as New
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03-17-2022 11:17 AM in
Galaxy SHi, If your phone is receiving an error that says moisture has been detected but your phone has not been exposed to water, there are a few explanations.
It is possible that there is a software error or bug. A security patch may solve the problem.
Try checking your phone for the latest software.
If you live in a humid environment, it is possible that there is moisture buildup inside the charging port.
Shake your phone to remove any excess water, and then let it sit for 1 to 2 hours, so the water can naturally evaporate.
If the error message does not go away, try very carefully to clean the charging port with a dry Q-tip.
If you need to charge your phone right away, use a wireless charger. Wireless charging is not affected by moisture or foreign materials in the charging port.
If your device supports wireless charging, you can try charging it that way. Make sure to thoroughly dry the device before placing it on the wireless charger.
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03-17-2022 02:42 PM in
Galaxy SIt could possibly just be a sensor issue since with those types of chargers the piece stays in your phone even when not charging making the phone believe there is a foreign object. certain chargers gave me that problem if I unplugged them from the wall but left them plugged in to the phone.
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03-17-2022 02:56 PM in
Galaxy S- Mark as New
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03-17-2022 03:08 PM in
Galaxy SHi, We are glad that your issue is solved.
If you found a solution to your query please take the time to accept the comment that you find helpful as a solution by clicking on 3 dots and tap on "Accept as Solution" and help others with the same query.