Master Unlock code (SIM Network PUK) needed

[bacba]

I changed phone carrier this week and activated my phone with the new carrier yesterday. I incorrectly entered the SIM network PIN several times. My phone was blocked and it required me to enter the SIM network PUK, which is provided by Samsung. I viewed some comments on the forum and followed your suggestion to contact my carriers. However, both the old and new carriers told me that I have to contact Samsung for the Master unlock code. I am currently with no phone to use. Please help me with this matter.

Thanks.

[RedDogRabbit]

If you're in Canada, with a Canadian device.. all phones have been Carrier Unlocked since 2017.

Are you in Canada? 

[Helenna]

Hi, if the device is a Canadian model, we suggest you to contact our Live chat team with the IMEI number of the device. So that they will help you further.

Please visit the link given below to contact Live chat team.https://www.samsung.com/ca/support/contact/#contactinfo