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Active Level 3
After i get Facebook messenger video call, my media volume gets decreased. My volume setting its at max but sound coming out of speaker is reduced. Only fix i found if i reboot the phone, close all apps. In different video call apps it happns sometimes but fb always.

If i change volume for some reason it show phone icon next to my music player under media volume setting in sound Assist floating thing.

S9+, one ui 2.1

I tried hard factory reset, different media players, changed media volume from 0 to 100, software upated to latest 2.1

2 Comments
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Active Level 5
I am sorry, I can't help. One time my main speaker 🔊 was not working, what I did is, rebooting my phone and it worked after rebooting.
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Moderator
Moderator

Hi tomX,
Thanks for performing a few troubleshooting steps on your phone. As you have performed the factory data reset and the problem still persists, your phone needs to get examined and repaired by the technician. Please contact the live chat support, they will help you accordingly to book an appointment at a service center before visiting it. 
Here is the link for live chat support: https://www.samsung.com/ca/livechat

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