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Original topic:

Messenger Keep Crashing on S23 Ultra One UI 6 update

(Topic created on: 01-12-2024 01:07 PM)
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mikeemd
Beginner Level 2
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Galaxy S
I've been struggling to find any solution, my messenger kept on crashing especially after searching high quality images from past messages. 

This happened to me after i installed the latest update on One UI. 

I'm currently frustrated because its part my day to day job to retrieve images.

Any solutions? 
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2 Comments
Galaxy S
Hi! Here's few generic troubleshooting steps I would recommend to do (and check if one solves the issue before moving to the next):

1. Update the app
2. Clear cache and clear data
3. Uninstall/reinstall the app
4. Perform a wipe cache partition and repair apps through the recovery mode. Steps are outlined here:

https://r1.community.samsung.com/t5/galaxy-fold/solving-common-software-issues/td-p/24456323?src=Sha...

If any of these steps solve your messenger issue, please advise which one and mark my comment as resolved (accept solution). If not, please respond, and I will try to find other troubleshooting steps.
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Galaxy S
Didn't happen in my s23 ultra, just yesterday messenger automatically updated.
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