My phone random restarts

[user56784]

Hi, i am s21 fe owner, and i notice that my phone restarting by itself mostly in overnight, is it normal or nah? I read some forums that android 13 your phone decide if needs the phone to be restarted? Is it true? What is the possible fix for this?

[butete]

possible the auto restart is enabled on your device

[user56784]

The auto restart is off bro.

[butete]

wipe cache partition and observe

[Obviou_sly]

Send report here through Samsung Members

[TeamGalaxyRene]

Hello user56784,

Sorry to hear that, about your experience with the recent update on your Samsung Galaxy S21 FE having issues with restarting by itself and we apologize for the inconvenience it caused you.

We highly recommend that you bring it immediately to the nearest Samsung Authorized Service Center in your area. Rest assured that our Samsung Engineers/Technicians are competent to assess your device and offer solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/ 

For the meantime, you can submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Lock up/Restarting".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

[user56784]

I already sent a report 2x already.