Original topic:

My phone screen isn't responding

(Topic created on: 06-02-2024 10:57 AM)
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Afolabi90
Beginner Level 2
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Galaxy S
The top part of my screen isn't responding to touch however it's working with my s-pen
3 Comments
Helenna
Moderator
Moderator
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Galaxy S

Hi, can you please let us know the model of your device? Also, are you referring to is the touchscreen not responding?

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Afolabi90
Beginner Level 2
Galaxy S
It's S22Ultra SM-S908UI

Yes the touchscreen at the top part. But if I use my pen, it responds
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Helenna
Moderator
Moderator
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Galaxy S

Hi, thank you for providing the model number of your device.

If you attach accessories such as screen protectors to the touch screen, the touch screen may not work properly. Small stickers, such as protective labels, can also affect touch sensitivity. Some Samsung-unapproved protective glasses or films have only adhesive on the side edges, and if these products are attached to the screen, the protective glass or film may not adhere completely to the screen.

Because of this, some areas of the touch screen may not recognize the touch and may respond intermittently. After removing the attachment, check the touch function again. 

Turn your Samsung Galaxy S22 Ultra off, reboot it and check whether the problem has been solved.

If nothing works, as a last resort please perform back up and factory data reset on your device and check if it fixes the issue.

https://www.samsung.com/ca/support/mobile-devices/perform-a-factory-data-reset-on-your-galaxy-phone/...

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-back-up-and-restore-data/

Thank you.

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