Samsung message app. Screen shot not possible. What I can say is that it used to show the name of the sender if the sender was in my contacts and phone number if not. Now it only shows telephone number of sender, regardless if they are a contact or not.
Hi, we request you to go for safe mode and check if it fixes the issue. Using Safe mode disables all downloaded apps and loads only the original software that came with your phone or tablet, allowing you to determine if the issue is caused by an app or by the device. Follow the below steps to start the device in Safe Mode.
1. After turning off the device, turn it on.
2. Once the Samsung logo has started, press and hold the volume down button.
3. When the home screen appears, the safe mode is displayed in the lower-left corner of the screen. Then, power on the Tablet, and when the Samsung logo appears, press and hold down the Volume Down key. If done correctly, "Safe Mode" will display on the bottom left corner of the screen. Once you're in Safe Mode, check for the issue.
If the issue is gone in Safe mode: One of your recently downloaded apps was likely the cause of the problem.
If the issue still exists: Downloaded apps may not be the cause of the problem. You may need to reset the device.
How to deactivate safe mode.
1. Press and hold the power.