New software update issue

[arunviswa]

Does anyone have problem with new update.my brother's s22 ultra just stopped working after doing an update.

[nonicknam3]

Go to storage < scroll to the bottom and click manage storage < app cache < clearall app cache. It cleared like 5.7gb and my apps run smoothly. Also turn on scheduled memory clearance scheduled restart. Keeps it running healthy.

[arunviswa]

His phone is not even turning on.its gone.

[nonicknam3]

Oh I thought you meant the usual ui update issues with lag and apps not opening and stuff. Mine works but I charged it twice and have to constantly reset things and clear cache constantly. It definitely ruined the proformance and battery of the s22 ultra for me.

[nonicknam3]

Does it charge? Try a force restart by holding power and volume down at the same time for 10 seconds till it vibrates. Maybe try it with and without a charger. Or see if you can boot into safe mode or recovery mode. There's videos on yt

[Helenna]

Hi arunviswa,

Sorry to hear about your brother’s S22 Ultra issue after the update. Please try the following troubleshooting steps:

1. Force restart by holding the Power + Volume Down buttons for 10-15 seconds.

2. Charge the phone for at least 30 minutes, then attempt to power it on.

3. Attempt to boot into Recovery Mode (Volume Up + Power button) and wipe cache partition.

4. Connect the device to a PC using Samsung Smart Switch to check if it’s recognized and attempt firmware recovery.

If these steps don’t help, we recommend visiting an Samsung Authorized service center for further diagnosis.

https://www.samsung.com/ca/support/service-center/

Please avoid attempting any unofficial repair method. Feel free to update us on how it goes or if you need more assistance!