Original topic:

New update wrecked Outlook

(Topic created on: 06-15-2021 05:23 PM)
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Raye64
Active Level 1
Options
Galaxy S
Just installed the new update and now I can't open any messages in Outlook! What have you done Samsung? So many problems with new update - what a spectacular failure!!!
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6 Comments
Raye64
Active Level 1
Galaxy S
Thanks, I just downloaded a different message app which is working, so I won't have to worry about missing anything 😁
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Kikki33
Active Level 2
Galaxy S
What did you use? Just hot a new Samsung and not receiving anything at all.
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Raye64
Active Level 1
Galaxy S
Just go to google play and search for message apps. There are quite a lot to choose from and I downloaded an orange coloured one called 'sms message'. Just choose whichever one suits you 😀
Kikki33
Active Level 2
Galaxy S
Thanks... appreciate your help😀
SamsungJon
Moderator
Moderator
Options
Galaxy S

Hi @Raye64, I'm glad you were able to find a work around! If you would still like to use Outlook, please ensure that your Outlook app is up to date as well. Then, I would suggest clearing cache and data for the app.

To do this, go into Settings > Apps > Outlook > Storage > Clear cache and data.

Hope this helps!

Raye64
Active Level 1
Galaxy S
Cheers, thanks Tina!