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11-02-2021 11:45 AM in
Galaxy S- Mark as New
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11-02-2021 01:14 PM in
Galaxy SDon't use a hearing aid, but did you check in Settings > Accessibility?
See the screen shot & see if the settings there will help.
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11-16-2021 12:28 PM in
Galaxy SWhen first installed the App works beautifully for ~ 1 hour. Then not in Stereo. L or R but not both. Samsung says that there is nothing wrong, but will work on Samsung Note 20 Ultra
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11-16-2021 12:25 PM in
Galaxy S- Mark as New
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11-17-2021 03:05 PM in
Galaxy SHi Noxid, I suggest you reset the network settings by following the below steps.
Step 1. Launch the Settings app.
Step 2. Tap the General management menu.
Step 3. Tap Reset menu.
Step 4. Tap Reset network settings menu.
Step 5. Tap the Reset settings button.
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11-29-2021 08:32 AM in
Galaxy STrying to anticipate difficulties beforehand, I was in contact with Samsung before buying anything, and was assured that the Galaxy S 21 Ultra would interface with my Philips Hearlink Hearing Aids. They do not!
I have records of all my correspondence with Samsung, which they have totally refused to accept. After providing me with wrong/misleading information, they refuse to accept any responsibility, leaving me with a very expensive device, that while excellent, does not perform the way I want, or expected.
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11-29-2021 08:51 AM in
Galaxy SWhat puzzles me is that you said,
"When first installed the App works beautifully for ~ 1 hour. Then not in Stereo. L or R but not both. Samsung says that there is nothing wrong, but will work on Samsung Note 20 Ultra".
I'm not sure why it would have worked for an hour if there's a compatibility issue? I would have thought that it would either work, or not.
Are you using a Philips app (if there is one?), or just trying to straight Pair with the phone?
Is there a model number of your Philips hearing aids?
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11-29-2021 10:05 AM in
Galaxy SI don't understand either, but that is the way it is. Some type of 'memory' seems to fill up, because when you clear the cache it will work again.
Puzzles me that works perfectly on the Note 20 Ultra.
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11-29-2021 11:16 AM in
Galaxy SIs it a memory issue though?
Sounds like maybe the app is getting optimised & then stopping.
Check in Settings > Optimization & see if it's getting "put to sleep"?
You could also check "sleeping & ALWAYS sleeping" apps in Settings.
That sounds far more likely than a memory issue.