Original topic:

Order status stuck as waiting for approval

(Topic created on: 02-07-2023 05:32 PM)
jacobsabu2228
Beginner Level 2
Options
Galaxy S

Just completed an Order online at (02/06/2023) of Samsung galaxy s23 ultra at Samsung Canada site and the status is stuck as Waiting for Approval. Was able to order few other items from the same site and those statuses are Processing which is expected. I have received the Order Acknowledgement email but did not receive the Order confirmation email yet after 24+ hours. CC an anyone help ?

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4 Comments
iFlYSoLo
Expert Level 5
Galaxy S
Might want to call, not chat.
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jacobsabu2228
Beginner Level 2
Galaxy S

Sure I am fine with calling how to do that ?

 

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iFlYSoLo
Expert Level 5
Galaxy S
1 (800) 726-7864 and ask for a supervisor.
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Helenna
Moderator
Moderator
Options
Galaxy S

Hi, we sincerely apologize for the inconvenience caused to you.

We would like to inform you that as your'e in Beginner level1, we are unable to take your details via DM(direct message) and escalate the issue to our team.

We kindly request you to contact our Online shopping team, so that they will help you regarding the order confirmation email.

Please visit the given link to contact our Online shopping team.  

https://www.samsung.com/ca/support/contact/

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