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04-13-2018 07:29 PM in
Galaxy SOn Nougat since purchase 6 months ago - Everything is awesome
Very light user. SMS and very few puzzle games - very few pictures and video. Usually end my days with more than 70% battery life.
Receive notification from Samsung that Oreo update is available to install.
Made sure the battery was 100%, on wifi and connected to update.
Update completed overnight
End of next day, after normal usage - 50% left + Charge all night
End of following day normal usage - 15% left + Charge all night
Open ticket with Samsung - After 3 days, still no tickets reported in my account.
This morning, unplug the phone from charger - Gets notice that battery is at 0% *As I unplugged from the charger*
Go to work - Plug in the cell to charge, reach 4% after 3 hours.
Receive a call from the wife, after 2 seconds, phone shuts down. 0%.- Wife thinks I hung up on her. She's not happy.
Got it to 5% in the next 5-6 hours and contacted Samsung via chat to report issue.
Technician tells me there are no reports of battery drains because of Oreo updates. - I paste him many reports from Samsung's forums.
Technician tells me that all reports of extreme battery drains because of Oreo on Samsung USA's forums do not qualify. Needs to be in Canada.
Reminds me there's no reports on Samsung Canada's forums for battery issues on Galaxy phones
I find 4 on my first search - Paste the links.
Technician assures me the links will be forwarded to proper department.
I have all the same suggestions as everybody else got:
- Try in Safe Mode
- Factory reset phone
- Go to certified repair dealer for physical inspection.
- Impossible to roll back to Nougat
I'll do all of that, and post the progress after each steps. But I'm not getting too excited. My situation is exactly like KOTS21:
https://community.samsungmembers.com/en_CA#/search_post?categoryId=215&postId=278583
Even after 2 factory resets, still has the issue. His image of battery consumption is exactly like my phone in the same order.
What did I expect? I expected Samsung to say: "We are aware that there's an issue with batteries since the Oreo Update that affect thousands of users and we're working on a fix that will be released ASAP"
I got to say, between exploding phones, Bixby and Oreo killing my phone, I'll have to try another brand if this doesn't get fixed. Have been with Samsung since ever. Really disappointing.
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04-13-2018 08:50 PM in
Galaxy S
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04-13-2018 09:41 PM in
Galaxy S- Mark as New
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04-13-2018 11:02 PM in
Galaxy SSamsung support is poor. They just tell you to submit an error report but then never get back to you. Call them and you get someone who knows less than their sales reps.
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04-14-2018 05:26 AM in
Galaxy S
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04-14-2018 07:48 AM in
Galaxy S
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04-14-2018 08:25 AM in
Galaxy SIf possible, maybe try restoring Oreo to a more cleaner slate? Hope to narrow down what is causing this very severe battery drain.
1. Power off phone
2. Boot into Android Recovery (best method as you're working outside the system OS)
3. do 3 cache partition wipes
4. do 3 factory resets
5. reboot
After reboot, do not setup the phone and do not do any restores. Let it boot to the home screen.
Now repeat steps 1-5 listed above.
This time only do your initial setup of accounts. Do not do any restores at this point and test the battery life now. Hopefully it looks good and working as it should. However, if the battery still performs poorly, I'm going to take a guess that there is something between the OS and hardware that is issue (maybe drivers or something in the background has triggered some unknown fault with the hardware). Hopefully not and can now begin a systematic restore process.
Do not restore everything all at once. First restore your data files little by little. Contacts, messages, calendar, etc. Under no circumstances should you restore any system related files. Reboot the phone and test the battery after each restore. If all goes well, we can then start looking at apps.
Now install the apps from the Play store (again not all at once) and test them. You may want to reboot after each install and test.
If the battery issues happen bang from the start, it would be hard for Samsung to ignore as this is as systematic as one can get to troubleshoot something like this.
HTH
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04-14-2018 10:02 AM in
Galaxy S
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04-14-2018 10:54 AM (Last edited 03-14-2019 06:26 AM ) in
Galaxy S
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04-14-2018 11:45 AM (Last edited 03-14-2019 06:26 AM ) in
Galaxy S